Buyer's Guide

Payment Options

We accept most credit and debit cards, including Visa, Mastercard and American Express as well as PayPal.

All orders on Vostok.bike are processed through our ecommerce platform, a secure cart and checkout, and transactions are processed using PayPal Express Checkout. PayPal is PCI DSS compliant (Payment Card Industry Data Security Standard) and uses SSL (Secure Sockets Layer).


Shipping

Countries

We ship worldwide, with the exception of some countries in Africa and the Middle East. In case of an error, you will be notified during checkout. All Vostok products are currently shipped from Russia with EMS tracked parcel service.

Processing Time

Your order will be processed within two business days on regular days or on the first business day following a weekend or a public holiday in Russia. We will notify you promptly of any delays.

Our warehouse in Moscow is operational from 9:00 AM to 6:00 PM UTC+3, 7 days a week.

Delivery Estimates

Estimated delivery time varies from 3 to 15 business days depending on your country of residence:

  • ~5 days for deliveries within the EU;
  • ~8 days for Hong Kong and Singapore;
  • ~12 days to the United States and Australia.

Please note that you are solely responsible for relevant import duties and consumption taxes in your country of residence. EU residents, please mind that we do not currently charge VAT.


Returns and Refunds

We will replace, reduce the price or give you a refund if goods you bought turn out to be faulty, return shipping on us. This Returns and Refunds Policy is governed by our Limited Warranty below. You also have the right to cancel and return your order within 14 days, for any reason and with no justification. Please mind, that you will pay return shipping in such case. Please study product details, assess your mechanical aptitude and always feel free to ask questions. We are here to help!


Limited Warranty

Vostok Titanium Components are warranted against defects in materials and workmanship for five years from the date of retail purchase of the product, subject to the limitations detailed below. Vostok Chain Tensioners and all aluminium components are warranted against defects and workmanship for two years from the date of retail purchase of the product, subject to the limitations detailed below. Please save your proof of purchase.

Limitations

This warranty does NOT cover the following:

  • Damage due to improper assembly or follow-up maintenance or lack of skill, competence or experience of the user or assembler
  • Products that have been modified, neglected, used in competition or for commercial purposes, misused or abused, involved in accidents or anything other than normal use
  • Damage or deterioration to the surface finish, aesthetics or appearance of the product
  • Normal wear and tear
  • Labor required to remove and/or refit and re-adjust the product within the bicycle assembly

This limited warranty is expressly limited to the repair or replacement of a defective product, at the option of Vostok Cycle Works, and is the sole remedy of the warranty. This limited warranty applies only to the original purchaser of the Vostok product and is not transferrable. This warranty applies only to products purchased through Vostok website or through an authorized dealer or distributor. In no event shall Vostok Cycle Works be liable for any loss, inconvenience or damage, whether direct, incidental, consequential, or otherwise resulting from breach of any express or implied warranty or condition, of merchantability, fitness for a particular purpose, or otherwise with respect to our products except as set forth herein.

This limited warranty gives the consumer specific legal rights, and those rights and other rights may vary from place to place. This limited warranty does not affect your statutory rights.

To the extent not prohibited by law, these warranties are exclusive and there are no other express or implied warranties or conditions including warranties or conditions of merchantability and fitness for a particular purpose.

Do you own a Vostok product?

If you are en existing Vostok customer, please direct all product questions to support@vostok.bike.

We will get in touch within 24 hours, but usually faster.